Frequently Asked Questions

Welcome!

Thank you so much for being here! I’m truly excited to share my work with you and want your online art experience to feel personal, smooth, and enjoyable from start to finish. If you can’t find the answer to your question below, don’t hesitate to reach out through the contact page on my website. I’d be more than happy to help in any way I can. Whether it’s sorting out shipping, clarifying details about a piece, or just chatting about your space—I’m here for it. Let’s bring meaningful, heartfelt art into your home or workspace together.

Where can I buy Mara’s art?

You can find Mara’s work in an ever-growing list of incredible local businesses, gift shops, and select galleries—just head over to the Shop section on the website to see where her pieces are currently available. Many of her original works are also featured at art shows and special events throughout the year, so keep an eye on her upcoming exhibitions for exclusive, one-of-a-kind pieces!

Will the colours match what I see on my screen?

We do our best to ensure that all images are as true to the original colours as possible. That said, screens and monitors may display colours slightly differently depending on their settings, so some variation may occur.

Currency

All prices are listed in Canadian dollars. For U.S. customers, this typically translates into an approximate 25% savings, thanks to the exchange rate.

Ready to Hang

All canvas paintings come ready to hang, professionally wired and finished on the edges—no framing required. Note: paintings on paper may require additional hanging hardware and framing. Most watercolour are matted but not framed.

Shipping Information

1. All artwork ships from Canada.

2. Shipping costs are calculated automatically during checkout.

3. If you believe there’s been an error, or if there’s a preferred courier or special arrangement that could reduce costs, feel free to email me. I’m happy to explore alternate shipping options whenever possible.

4. Buyers outside Canada are responsible for any applicable import duties and taxes upon delivery.

How long until my order is shipped?

• Originals on canvas or Original Wood works typically ship within 3 business days.

• Prints are made-to-order and usually ship within 3 weeks, unless we have stock on hand or can arrange for one through a partnered shop.

Need it fast?

We totally understand! If you’re in a rush, reach out to us directly—we’ll do our best to find an expedited shipping option that works for you.

Who do you ship with?

Depending on your location, we ship via Canada Post or FedEx.

All orders are shipped with tracking when that service is available for your region.

Where do you ship to?

We currently ship across Canada, the United States, and to most international destinations. Mara’s artwork has safely arrived in the UK, Spain, Australia, India, and beyond.

If you’re located somewhere else, contact us for a custom shipping quote.

Please note: International orders may be subject to import taxes or customs fees, which are the responsibility of the buyer.

How long does shipping take?

Shipping times depend on your location:

• Within Canada: 1–7 business days

• USA: 2–9 business days

• UK & Europe: 1–2 weeks

• Australia & New Zealand: 2–3 weeks

These are general estimates and can vary due to holidays, customs delays, or rural delivery areas. Ground shipping will take longer.

Why isn’t shipping free?

We don’t include shipping in our prices because rates vary widely by region—and including them would unfairly raise prices for local customers.

Shipping costs reflect courier fees, packaging materials, insurance, and handling. If you feel there’s a more affordable courier or option we can explore, please email Mara directly. We’re happy to work with you to find a solution.

Do you offer local pickup?

Yes! Local pickup from our home studio is available. In some cases, we can even arrange local delivery to make the process more convenient for you.

Damaged Shipments

If your package arrives visibly damaged, please take clear photos of the box before opening it. Then carefully check the artwork inside. If the piece itself is damaged, photograph the damage and contact me right away through my website so we can arrange a solution.

Can I return a painting if it doesn’t suit my space?

We want you to love your art. If a piece doesn’t quite work in your space, you’re welcome to exchange it for artwork of equal value or store credit for a future purchase.

• Please contact us within 7 days of receiving your order to arrange an exchange.

• Artwork must be returned in its original condition and packaging.

• Return shipping is the responsibility of the customer.